The platform fee includes access for ALL your users to ALL the amazing features listed above. Your per user cost is less compared to other companies because of that. We also believe that each business needs all those features and we want to make them available to everyone.

Yes! You can port your existing number to us. Send us a port request through our support portal with the authorization form filled out and signed and a copy of your existing phone bill. The bill needs to clearly state the name and address of the owner of the lines and the phone numbers.

The plan your organization needs depends on how many devices each user needs.

All plans have the desktop app and the user portal available.The web phone counts as a dedicated device, which is added to the desktop app when user choose what dedicated device they want.

A dedicated device is a device that has been assigned to a user. Incoming and outgoing calls go through that device. Users have a choice between the web phone (an add-on to the desktop app where they can make and receive phone calls), a physical device or their mobile phones (through the mobile, they will only be able to receive the calls). On the Premium and Advanced plans, each user can choose which devices they want to us. Physical devices need to be purchased separately.

An user is a person working in your company that has an extension on your Smart PBX. A device is how that user makes and receives calls. A user can have multiple devices assigned to him/her. A group is composed of at least one user, it is a ring group. When a call comes in and is routed to a specific group, all users within that group get the call.